The access to the customer and tech support that a shared website hosting company provides will tell you a lot for the services that they supply too. When you are allowed to use only e-mails or tickets, you have most probably discovered some reseller not the web hosting supplier. If this is the case, you will probably have to wait for a few days in order to get an issue resolved since your reseller may not be checking their communication regularly or they may have to contact the real website hosting company for extra help. If the provider offers several ways of communication with fast response time available at any moment, they are most likely the top provider, not a reseller. So you will reap the benefits of prompt assistance and excellent support because they'll have immediate access to the servers where your account will be created. Whatever the trouble - sales or technical, it is generally much better to have the option to get in touch with your hosting company directly using your preferred method of communication.
24/7 Customer Support in Shared Website Hosting
The customer and tech support services for our shared website hosting plans are round-the-clock, thus you can forget about waiting for a few days in order to get assistance. If you aren't our client yet, you can phone us, chat with a consultant or send an email message. If you already have an account, you are able to open a support ticket in addition to the other three options for contact. You're able to pick the most suitable way to contact us based on what your location is or the equipment you're using. We will help you for almost any webhosting-related query that you may have or problem that you can encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming issues you may open a support ticket, but even in such a case the maximum reply time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Hosting
You're able to try our support services even before you get a semi-dedicated server account from us since we have phone and online chat support for billing, pre-sales and general questions. Our agents can help you choose the perfect plan or offer you details about our servers, so as to confirm whether the system requirements for your web sites are met. If you're a current customer, you also have the option to contact us via electronic mail or via our ticketing system, which is accessible through the Hepsia web hosting Control Panel. We warrant that if you employ any of these 2 ways of correspondence, you'll receive a response within less than 1 hour and that’s 24/7, including weekends and public holidays. If you've used the hosting services of other companies, even big ones, you are able to compare the response time as it ordinarily takes a whole day for them to handle a ticket.
24/7 Customer Support in VPS Web Hosting
Using our Linux VPS web hosting packages, you won't ever need to wait for more than 1 hour so as to receive support for any type of issue that you may have regarding the server or the software that comes pre-installed with it. We warrant this short reply time for all of the support tickets that you open through your billing Control Panel or emails that you send to our tech support team. We have local phone numbers in a couple of countries around the globe as well as a live chat service where we will help you with pre-sales, billing and basic questions. Customer and technical support is available 24/7/365 via the numerous ways of communication, so regardless what your question or issue is, there'll always be somebody to help you right away. If you need assistance with third-party software, that you cannot deploy or which gives you problems, you're able to take advantage of the Managed Services upgrade package that we offer for all of the VPS plans.
24/7 Customer Support in Dedicated Servers Hosting
With a 1 hour max reply time warranty, you will get prompt support when you buy a dedicated server from our company. Our customer and tech support teams are online 24/7/365, as a result any time you open a support ticket via your billing account or you send an e-mail message regarding any problem with the server or the pre-installed software on it at any time of the day, you'll have a response within one hour, even during holidays. Our ticketing system is the better option in case the matter in question requires more time to be resolved or when it needs to be given to our administrators, since it is a lot easier to monitor the communication sent on both sides. For basic, sales and billing issues/inquiries, you will be able to give us a call or talk to a live agent through our chat service. In case you add the Managed Services upgrade to the server plan, our administrators can also help you with third-party software installation as well as troubleshooting and just like the basic support, this service is available 24/7 too.