In case you’ve purchased a web hosting plan and you have some inquiries in regards to a concrete feature/function, or in case you have experienced some obstacle and you require assistance, you should be able to contact the respective help desk support staff. All hosting companies use a ticketing system no matter if they provide other methods of contacting them aside from it or not, because of the fact that the most effective way to fix a problem most often is to submit a ticket. This communication method makes the replies exchanged by both parties simple to track and allows the customer support team representatives to escalate the issue in case, for example, a sysadmin must get involved. Most often, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which suggests that you’ll have to have no less than two different accounts to touch base with the tech support staff and to actually manage the hosting space. Non-stop switching from one account to the other might sometimes be a bore, not to mention the fact that it takes quite a bit of time for most hosting providers to reply to ticket requests.
Integrated Ticketing System in Shared Website Hosting
Our Linux shared website hosting packages come with an integrated trouble ticket system, which is part of our custom Hepsia hosting Control Panel. In stark contrast to other analogous tools, Hepsia permits you to manage everything related to the hosting service itself in the same location – payments, website files, e-mails, tickets, etc., eliminating the necessity to go through different admin consoles. If you’ve got any pre-sales or technical questions or any problems, you can post a ticket with a few mouse clicks without having to leave your hosting Control Panel. In the meantime, you can select a category and our system will present you with a variety of informational articles, which will provide you with additional info and which may help you solve any given issue even before you submit a ticket. We guarantee a support ticket response time of no more than 60 minutes, even if it’s a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We believe that it is more convenient to manage everything in one single place, which is why we have implemented a ticketing system into the custom-developed Hepsia hosting Control Panel, which comes with each and every semi-dedicated server plan. This will enable you to handle the correspondence with our help desk team together with your account, so you won’t have to memorize additional log-in credentials for another system. You’ll be able to post a new ticket or to track down the status of an old one with less than several clicks of the mouse while you are browsing the files within your semi-dedicated account. Moreover, you can look through older tickets using a smart search option or take a look at applicable knowledge base articles, which offer solutions to commonly met issues. The inbuilt trouble ticket system is closely monitored 24-7 with the maximum response time being only 60 minutes, so there will always be someone to help you out.