You will find plenty of shared website hosting suppliers on the market today, however most of them are resellers who have limited resources, particularly in terms of support. One way to distinguish them is the option to get in touch with the company by phone. The level of support that you will have through this particular way of communication may vary depending on the provider - several of them offer professional phone support, many others offer basic and customer support only since some issues are more time-consuming and it is far easier to be resolved with a support ticket, particularly when the issue needs to be escalated. Nonetheless, it's good to know that you can get in touch with your web hosting supplier because there are various small-scale issues which can be taken care of effortlessly and in a timely manner through a call, not mentioning that you're able to get more information regarding the services before you become a client.
Phone Support in Shared Website Hosting
As we have live phone support 14 hrs per day, you have the option to call us and talk to our customer support agents to get more info about any of the Linux shared website hosting packages that we offer and make sure that our servers match the system requirements for your sites prior to purchasing anything. For your benefit, we have phone numbers on 3 continents so that you will be able to call the one nearer to you - in the U.S.A., the UK or Australia. If you are already an existing customer, you'll be able to call us about general and billing issues, and even about some technical issues. In case the issue is strictly technical or it needs longer time to investigate, you should use our ticketing system, which will enable both you and our technical support crew to keep track of the details supplied by each side.
Phone Support in Semi-dedicated Hosting
The support services forall semi-dedicated server plans that we offer feature live phone support for 14 hours every day. If you are unsure which plan is suitable for your web sites, you'd like to find out more about a plan's specifications or you'd like to have any other kind of information about our solutions, you have the option to call any of the local numbers which we have in the United States, the UK and Australia and our support agents will assist you. In case you already own an account, you will be able to get in touch with us about sales and general issues, although we are often able to assist with a number of tech issues as well. For entirely tech troubles you will have to employ our in-built ticketing system where the correspondence between you and our technical support team will be in one place, which is the better option when the problem can take longer time to be solved or it needs to be escalated to our system administrators.