Tech Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Ticket Response Guarantee

  • We provide a 1–hour response guarantee for each ticket or e–mail that you submit to our customer care team. We will quickly reply to all the general queries and forward the case to our system administrators if any additional assistance is needed. If you take advantage of our Optional Managed Services package, we will execute any of the included server administration services at a time that has been discussed with you earlier.

  • Top quality support service

  • A Premium Client Support Service

  • We will be at your disposal 24x7 to reply to any inquiries that you may have connected to our Hosting Control Panel and any of the apps that we have installed for you on the server. In case you also require support tackling server admin procedures, you can have a look at our Optional Managed Services package, which includes backup hard drive storage space, weekly OS updates, server monitoring and rebooting services, as well as installation and problem troubleshooting procedures.

  • Intuitive help center

  • An Intuitive Help Section

  • Our Hosting Control Panel was pre–installed for each Linux dedicated servers hosting package. Among its features is a very useful integrated knowledgebase that will guide you step by step on how to use it. Most of the help articles in addition video versions which show all the operations that you can carry out in a very illustrative way. You can find the instructional articles and the video tutorials in the upper right corner of each section of the Hosting Control Panel.