Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • In the Hosting Control Panel you can find a comprehensive Help Center section offering lots of help articles and regularly asked questions. They are contributed by our support team of skilled techs. Just fill in your question and our smart software will provide you with the most appropriate answer.

  • Top quality support service

  • How–To Video Clips

  • For those who would like to discover how to solve a frequently encountered problem by watching an instructional video clip, we have added a collection of video tutorials to our Hosting Control Panel. All the tutorial videos are very short and easy to comprehend. They offer visual presentations of various web site administration procedures.

  • Intuitive help center

  • A 1–Hour Response Time Guarantee

  • All semi–dedicated servers are backed up by a 24–7–365 client support service and come with a 60–minute ticket response time guarantee. Our accomplished technical support engineers will be online for you 24 hours a day and will settle any issue that you could have within less than 1 hour after the tech support ticket submission. Normally, a response will be given to you within 20 minutes.